Thank you for purchasing from Essent Peptides. Due to the sensitive nature of our research-use-only products and the importance of maintaining product integrity, all sales are final.

Please review all product information, quantities, shipping details, and order contents carefully before completing your purchase.

No Returns, Refunds, or Exchanges

Once an order has been placed, we do not accept:

• Returns

• Refunds

• Exchanges

• Store credits

• Product swaps

• Returns based on a change of mind

• Returns of opened or unopened products

Products cannot be returned or resold because we cannot verify how they were handled, stored, transported, or maintained after delivery.

Order Cancellations

Orders cannot be canceled or modified after they have entered processing or fulfillment.

If you contact us immediately after placing an order, we may attempt to stop processing; however, cancellation is not guaranteed. Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled or refunded.

Incorrect or Damaged Orders

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us within 48 hours of confirmed delivery.

Your request must include:

• Your full name

• Your order number

• A clear description of the issue

• Clear photographs of the shipping package

• Clear photographs of the product and product label

• Photographs showing any visible damage

• The batch or lot number, where applicable

Please retain all original packaging and products until our review is complete.

Submitting a report does not automatically guarantee a refund or replacement. Essent Peptides will review each eligible claim and determine an appropriate resolution, which may include replacing the affected item where the issue is confirmed to have resulted from our error or shipping damage.

Shipping Delays

Shipping and delivery dates are estimates and are not guaranteed. Refunds will not be issued for delays caused by shipping carriers, weather, holidays, customs procedures, incorrect addresses, or circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Stolen, or Delivered Packages

Essent Peptides is not responsible for packages marked as delivered by the shipping carrier that are subsequently lost, missing, or stolen.

Customers should contact the shipping carrier and check with household members, neighbors, mailrooms, reception areas, or property management before contacting us.

We may assist with available shipping information, but replacement or reimbursement is not guaranteed.

Refused and Undeliverable Packages

Orders refused by the recipient or returned because of an incorrect address, failed delivery attempt, or inability to receive the package are not eligible for a refund.

If reshipment is available, the customer will be responsible for any additional shipping and handling charges.

Product Storage and Handling

Customers are responsible for reviewing and following any storage or handling information supplied with the product.

We do not provide refunds, returns, exchanges, or replacements for products that may have been improperly stored, handled, opened, contaminated, altered, or used after delivery.

Chargebacks and Payment Disputes

If you believe there is an issue with your order, please contact Essent Peptides before initiating a chargeback or payment dispute so that we have an opportunity to review the matter.

Fraudulent or unauthorized chargebacks may result in account restrictions and may be disputed using relevant order, payment, communication, tracking, and delivery records.

Research Use Only

All products sold by Essent Peptides are intended strictly for laboratory research, analytical, and educational purposes. They are not intended for human consumption, veterinary use, clinical use, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.

No refund or replacement will be provided for products used contrary to their stated research-use-only purpose.

Exceptions Required by Law

Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived under applicable law.

Contact Us

If you receive an incorrect or damaged order, please contact Essent Peptides through the contact information provided on our Contact Us page within 48 hours of confirmed delivery.

By completing a purchase from Essent Peptides, you acknowledge that you have reviewed and accepted this Refund Policy and understand that all sales are final.