Shipping Policy

Essent Peptides is committed to processing and shipping research-use-only orders in a timely, secure, and professional manner. This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

1. Order Processing

Orders are reviewed and processed after payment and order information have been successfully received and verified.

Orders placed before 4:00 PM EST may qualify for same-day shipping, subject to product availability, payment verification, order review, carrier availability, weekends, holidays, and other fulfillment requirements.

Orders placed after the applicable cutoff time may be processed on the next business day.

Same-day shipping refers to order processing and shipment and does not guarantee same-day delivery.

2. Estimated Delivery Time

Orders are generally processed and delivered within approximately 24–48 working hours, depending on the shipping destination, selected shipping method, product availability, carrier operations, and other circumstances.

All processing and delivery timeframes are estimates only and are not guaranteed.

Delivery may be affected by:

• Weekends and holidays

• Carrier delays or service disruptions

• Severe weather

• Incorrect or incomplete shipping information

• High order volume

• Product availability

• Customs procedures

• Regulatory restrictions

• Circumstances beyond the reasonable control of Essent Peptides

3. Free Shipping

Essent Peptides currently offers free shipping on qualifying orders over $150.

Eligibility may depend on the order subtotal, shipping destination, available shipping methods, and any other conditions displayed during checkout.

Any applicable shipping charges will be shown during checkout before the order is completed.

4. Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

Essent Peptides is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of inaccurate or incomplete shipping information supplied by the customer.

If an order must be reshipped because of an incorrect address or another customer-provided delivery issue, additional shipping and handling charges may apply.

5. Tracking Information

Where tracking is available, tracking information may be provided after an order has been processed and shipped.

Customers are responsible for monitoring the tracking information provided by the shipping carrier and ensuring that the delivery location is secure and able to receive the shipment.

Tracking updates are provided by the applicable carrier and may occasionally be delayed or incomplete.

6. Shipping Delays

Shipping and delivery dates are estimates and cannot be guaranteed.

Essent Peptides is not responsible for delays caused by shipping carriers, weather conditions, holidays, customs procedures, regulatory restrictions, incorrect addresses, or other circumstances outside our reasonable control.

If an order has not arrived within the expected timeframe, please contact us at info@essentpeptides.com with your order number and relevant shipping information so our team can review the available shipment status.

7. Damaged, Incorrect, or Missing Items

If your shipment arrives damaged, contains an incorrect product, or is missing an item, please contact Essent Peptides within 48 hours of confirmed delivery.

Please provide:

• Your full name

• Order number

• A clear description of the issue

• Photographs of the shipping package

• Photographs of the product and product label

• Photographs showing any visible damage

• The applicable batch or lot number, where available

Please retain the original packaging and affected products until our review is complete.

Submitting a claim does not automatically guarantee a refund or replacement. Each eligible claim will be reviewed in accordance with our Refund Policy.

8. Lost, Missing, or Stolen Packages

If a shipment is marked as delivered by the shipping carrier but cannot be located, customers should first:

• Review the carrier tracking information

• Check the delivery location

• Check with household members, neighbors, reception areas, mailrooms, or property management

• Contact the shipping carrier directly

Essent Peptides may assist by providing available shipping or tracking information, but replacement or reimbursement for packages confirmed as delivered is not guaranteed.

9. Refused or Undeliverable Packages

Orders refused by the recipient or returned because of an incorrect address, unsuccessful delivery attempt, inability to receive the package, or similar circumstances may not be eligible for a refund.

If reshipment is available, the customer may be responsible for additional shipping and handling charges.

10. International Shipping

International shipping availability may vary depending on the destination, applicable laws and regulations, carrier availability, customs requirements, and product restrictions.

Customers are solely responsible for determining whether the purchase, importation, possession, and intended research use of any product is lawful in their jurisdiction.

International customers may also be responsible for applicable customs duties, import fees, taxes, brokerage charges, or other destination-related charges.

Essent Peptides cannot guarantee customs clearance or international delivery times.

11. Order Changes and Cancellations

Orders may enter processing or fulfillment shortly after they are placed.

If you need to request a cancellation or shipping-address correction, please contact us as soon as possible. We may attempt to accommodate the request, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Please review our Refund Policy for additional information regarding cancellations, returns, refunds, and replacements.

12. Research Use Only

All products offered by Essent Peptides are intended strictly for legitimate laboratory and research purposes.

Products are not intended for human consumption, human administration, veterinary use, clinical use, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.

Shipping of a product does not alter its research-use-only status or authorize any prohibited use.

13. Contact Us

For questions regarding an order, shipment, tracking information, or delivery issue, please contact:

Essent Peptides
1919 Taylor St Ste F
Houston, TX 77007, USA

Email: info@essentpeptides.com